PKG 01
Starter
…final price
Balance credited…
For a first agent on one line: inbound reception, a small campaign, a pilot.
- All agents and numbers in the account
- Never expires
- Receipt at purchase
Pricing
Pay for minutes, not seats
A prepaid balance, no subscription and no commitment. Load a package, and every answered call is deducted by the second. The balance never expires.
Prices in ILS, finalSecure payment by TranzilaReceipt by email
PKG 02Most popular
Growth
…final price
Balance credited…
For a business that runs on calls every day: several agents, inbound and outbound, a few numbers.
- All agents and numbers in the account
- Never expires
- Receipt at purchase
PKG 03
Business
…final price
Balance credited…
For campaigns and call centers: high volume, many concurrent calls, several numbers.
- All agents and numbers in the account
- Never expires
- Receipt at purchase
The balance is credited to the account that matches the purchase emailNeed a larger package or a monthly invoice? Write to us
SYS / HOW BILLING WORKS
Four rules, no fine print
01
Load
Buy a package. The balance appears in the account within seconds and is shared by every agent and number in it.
02
Talk
Every answered call is billed by the second after a 60-second minimum. An unanswered call costs nothing.
03
Everything else
Number rent, SMS, knowledge indexing and call analysis come out of the same balance, at the rates shown in the account.
04
When it runs out
At zero, new calls wait for a top-up. A call in progress is never cut, and inbound calls keep landing within a small overdraft.
SYS / WHAT A MINUTE COSTS
What’s in a minute
Every call minute is the sum of three components. The exact rate for each agent and destination is shown in the account before the call, so there is no surprise on the invoice.
01 / PLATFORMPlatform
Running the agent, the knowledge base, tools and the call record.
02 / MODELSAI models
Speech and language models by the provider you chose: OpenAI, xAI or Google.
03 / TELEPHONYTelephony
Carrying the call to its destination. Priced by country and by landline or mobile.
- Call minutesPer second after a 60-second minimum
- Rate shown per agent and destination
- Phone numberIsraeli number, monthly rent
- …
- SMSForm links, confirmations, verification codes
- …
- Knowledge indexingOnce per document, when it is added or changed
- Included in the platform component
- Call analysisSummary, extracted fields and delivery to your systems
- Included in the platform component
- Unanswered callsBusy, no answer, voicemail detected
- Free
SYS / FAQ
Questions before you pay
What does the price include, and what do I get after paying?
Prices are in shekels and final: sinwan operates as an exempt dealer, so no VAT is added. A receipt is sent to the purchase email the moment the charge goes through.
Does the balance expire?
No. A purchased balance stays in the account until you use it.
Is there a subscription or a minimum commitment?
No. You load a package when you need one. Monthly number rent is the only recurring charge, and it comes out of the balance.
What happens when the balance runs out?
New outbound calls wait until you top up. A call in progress is never cut. Inbound calls keep landing within a small overdraft that is deducted from the next top-up. A number whose rent is not covered is suspended, you get an email, and after 7 days it is released.
Can I cancel a purchase?
Yes. A consumer may cancel within 14 days of purchase under the Consumer Protection Law, and the unused part of the balance is refunded less a fee of 5% or ₪100, whichever is lower. The full policy and the ways to cancel are in chapter 5 of the terms.
Is the payment secure?
Payment is made on a PCI DSS compliant page operated by Tranzila. Your card details go directly to the payment processor and are never stored on our servers.
Who can buy?
The service is built for businesses. The balance is credited to the workspace that belongs to the purchase email; if you have no account yet, it waits for you and is credited when you sign up with that email.
Quote
Get a quote for your call volume
Tell us how many calls a month, where they go and how long they run. We will send back an estimate per minute and per month.