We are in the middle of the AI revolution, and the pace of change is dizzying. What looks advanced today may be outdated a month from now. At sinwan we keep a hand on the pulse and adopt new capabilities fast, so you always run on the latest technology.
6 voice models · OpenAI · Google · xAI
AI voice agents for call centers
Your clients are moving to AI.
Your clients are moving to AI.
Make sure they move with you.
sinwan gives your call center AI voice agents that answer callers and see every request through. You keep the relationship with your clients. We take the whole stack and full responsibility for running it.
Already live with customersHebrew, English and moreServers in Europe
Service line · Insurance+972 3 ··· ····
Live call
00:42
I was charged twice this month. Can I get one of them refunded?
I can see both charges. A representative just approved the refund, and I’ve texted you the confirmation.
Agent speaking
CRMCaller identifiedAccount and charge history00:06
OKRepresentative approvedRefund · Dana, shift lead00:31
SMSSMS sentRefund confirmation · delivered00:40
Built onOpenAIAnthropicGoogle GeminixAITwilioAWS
Why usYou bring the clients.
You bring the clients.
We bring the AI.
You know your clients, their processes and your team. We handle the rest: the technology, the models, the telephony and the day-to-day operations.
Every business has its own needs, requirements and workflows. sinwan lets you fit each client with a solution made to measure, through a simple conversation with your favorite AI tool, such as Claude or ChatGPT. Without writing a line of code.
Claude · ChatGPT · CursorNot every decision should be made alone. During the call, the agent can reach the right people on your team, ask authorized staff for approval, consult them and get information in real time. When needed, they can also join the call and handle the request themselves. You get the speed and availability of AI with human knowledge and judgment.
ask a person · approval · transferThe agent fits into your existing PBX, answers calls when lines are busy or representatives are unavailable, and transfers the call to a person when needed. It identifies the caller, pulls up information and updates the business’s systems in real time. All through connections to the systems you already have, without changing how you work. (SIP supported too)
API · webhooks · MCP · call forwardingWe take care of the phone numbers, the AI models, the servers and day-to-day operations. You don’t need a development team or to deal with maintenance. Everything runs on one platform, with one account and simple per-minute billing.
Every call is recorded, transcribed and summarized, and you can check each one against the criteria you set. The details each client cares about go straight into its system.
recording · transcript · summary · custom fieldsCapabilities
An interactive phone call.
During the call, the caller sends photos and a location, types numbers and receives links. The agent uses each tool when it’s needed and finishes the job itself.
The caller gets a link and sends a location, photo, document or barcode from their phone. The agent sees it in real time, and it feeds the analysis after the call.
ID, order number or phone number: the caller types it on the keypad, and the agent understands it.
Several agents in one call, each responsible for its own area, such as reception, sales and service. They share information and pass the caller between them, so you add a new area without rebuilding the rest.
Campaigns that dial your lists. Anyone who asks to be called back gets the call at the time they asked for, and the agent remembers what they talked about.
Website, documents, price lists and procedures. The agent answers only from what is in them.
Links, confirmations and codes reach the caller while they are still on the line.
A code by SMS or on the keypad before any personal information is shared.
The transcript, the summary and the key details go straight into the client’s system.
Also: web search, switching languages mid-call, memory of returning callers and hold music.
Solutions
Work you can hand to the agent.
Each one is built from the same tools, combined differently.
When every representative is busy or the center is closed, the agent answers, solves what it can and leaves the morning shift a summary of the rest.
inbound · knowledge · summaryDials the list, presents the offer, handles objections and passes only the warm leads to a representative.
campaign · knowledge · transfer · CRMOffers an arrangement within the limits you set, asks a representative before going beyond them, sends a payment link and documents every call.
campaign · approval · SMS · summaryConfirms, books and moves appointments in the calendar, and calls back whoever asked to be called later.
campaign · calendar · callback“I have a flat, where are you?” The agent gets a location and a photo, opens a job and confirms by SMS.
location · photo · webhook · SMSVerifies the caller with a code, looks up the account and answers about balances, orders or status without tying up a representative.
verification · lookup · keypadGet started
Let’s launch your first AI line
We’ll sit with you on your first client’s process, build the agent together and stay with you through the first calls. Prices are public on the pricing page.